7/31/2025 UPDATE: Tickets are now on-sale to everyone on our email list! Emails are going out SLOWLY. It may take up to a week to send them all out (290k email addresses!). Can't wait that long? Fill out the form on this page (even if we already have your email address) and our system will email you back a promocode which will allow you to order tickets now before general ticketing opens up next week.
Contact Us
Hello RISE fans! Have a question??
- Most questions and answers are on our FAQ page. Please check that first: FAQ Page
- 🎃 🎃 🎃 Do you have Facebook? Please contact us through Facebook Messenger. 🎃 🎃 🎃
- If you don't have Facebook, you can send an email to us here: help2025@jackolanterns.com
If you placed an order and didn't receive an email with a link to your tickets, you can login here to get your tickets.
If you have not received your order email, promocode email or forgot password link:
PLEASE CHECK YOUR SPAM FOLDER FIRST BEFORE CONTACTING US. Our system automatically and immediately sends out these emails. If you did not receive yours, it may be in your spam folder.
If you contacted us already and have not received a response within 24 hours:
PLEASE CHECK YOUR SPAM FOLDER. We respond to every email inquiry we receive within 1 business day (and usually within hours). If you did not receive a response within 1 business day and nothing is in your spam folder, please email us again. You can also contact us through Facebook if you think our emails to you are not getting through.
Please do not call the venue. They will only direct you to contact us.